Shipping and Returns
If you order before 9am on a business day, and your delivery address is in a metro area, your order will normally be delivered the next business day. However, please allow up to 4 business days for deliveries to metro areas. Deliveries to regional addresses may take a little longer. Deliveries are made Monday to Friday (excluding public holidays) between 8.00am and 6.00pm AEST, we are unable to deliver at a specific time during the day.
Unfortunately we cannot deliver to PO Box, AFPO, PMB or Locked Bags.
Please note that, during the warmer months, in order to avoid chocolate melting over the weekend, orders received on Fridays will not be packed until the following Monday.
If you wish to discuss specific delivery requirements, please contact our Deliveries Customer Service team on (03) 9676 2530 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
If you have not received your parcel within 7 working days from the date of purchase, please contact our Delivery Customer Service Team via email firstname.lastname@example.org or phone (03) 9676 2530 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
See our Terms and Conditions for more information.
During the covid 19 'lockdown'
Please note, all deliveries will now be contactless as per Government guidelines. The delivery will be left at your door or taken to the closest post office. Please ensure the recipient is home.
By purchasing on cadburystore.com.au, you are giving consent for the delivery to be left outside the designated address. Mondelez is not responsible for any subsequent damage of the hamper post-delivery.
Most orders are ready for dispatch within 1-2 business days, but with the surge of recent online purchases delivery times may be increased. The latest advice from Startrack (owned by Australia Post) is that deliveries can take up to 7 days. You will be notified via automatic email when your package has been dispatched.
If you have not received your parcel within 10 days from the date of purchase, please contact our Delivery Customer Service Team via email email@example.com or phone (03) 9676 2530 Monday to Friday (excluding public holidays) between 9:00am and 5:00pm AEST.
Purchases are also subject to our standard Terms and Conditions*
Inaccurate or incorrect delivery details can delay delivery. Please enter all delivery details carefully, ensuring you supply a complete and correct address. Include business name if business address, and ward/room numbers if hospital delivery. To ensure prompt and successful delivery it is preferable if you provide a delivery address where someone will be present during business hours to sign for receipt of your Cadbury Delivery. If no one is present at the delivery address to accept delivery, a parcel collection notice will be left in the recipient’s mail box with instructions on how to collect (ie it may be taken to the local Post Office, courier depot, or returned to us).
If your Cadbury Delivery is delivered to the wrong address due to incorrect or insufficient details being supplied, we are unable to re-deliver or refund the item. An additional delivery charge may apply to redirect/redeliver the gift if it is still in transitand may also cause delay in delivery.
Returns & Replacement Policy
Given the tailored nature of the products we offer, products that have been purchased cannot be returned. In the unlikely event that your products are damaged in transit, please contact us via phone (03) 9676 2530 or email firstname.lastname@example.org within 10 business days to discuss a replacement. Please note you may be asked to supply a digital photograph of any damaged products.